Critères d’accréditation - EMOTA European Trustmark
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Critères d’accréditation – EU Trustmark

Posted by: In: Non classifié(e) 24 Apr 2014 Comments: 0 had to fulfil the following criteria to obtain the European Trustmark for his members.

The Accreditation Criteria for the European Trustmark for eCommerce of EMOTA

A. Code of conduct with high level of consumer protection:

• Transparent information about the trader
• Clear, complete and accurate product description
• Transparent pricing, inclusive of all charges and taxes
• Accurate information to the customer on product availability and delivery times
• Delivery according to the specifications and timing indicated to the customer
• Clear returns process and prompt reimbursement
• Accessible customer service and timely complaint management
• Protection of personal data according to EU and national legislation
• Appropriate protection of minors
• Secure payment methods

B. Comprehensive accreditation process:

• Online, fully documented, interactive and accessible procedure which enables and ensures merchants’ compliance with the Trustmark requirements
• Online and interactive support and advice to facilitate any necessary improvements to be made by the merchant before the Trustmark can be awarded
• Audit de l’accréditation et de la performance du Trust Mark, inclusive le contrôle des conditions générales.

C. Continuous monitoring of traders’ compliance:

• Minimum annual review of compliance
• Additional checks may be performed at any time on an exception basis

D. ADR schemes

• Traders should provide information about ADR/ODR services to resolve
consumer complaints

E. Enforcement and sanctions:

• The Trust Mark organization will address any relevant issues with the trader,
who will need to correct them promptly
• The Trust Mark can be withdrawn if the trader does not comply with the code of
conduct or in the case of insolvency.

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